Effective Supervisory Skills



Globalization is causing havoc in industries with cost and mobility of labour being real issues due to competitiveness. Business is evolving fast and especially in competitive industries, supervisors and line leaders have a key role to play. Change is the only constant in this fast moving competitive world.  It is the only real certainty!!  To ensure organizations move forward a lot of responsibility is placed on the Supervisors / Line Leaders who provide the vital link between Top Management and front line staff. As far as management is concerned, supervisors play a critical role in getting employees to carry out the plan and policies set by Management to achieve organizational objectives and excellence. Their main role is to plan, organize, motivate, direct and control the work of employees at the operational level of the organization. In that context, the supervisor has a heavy responsibility to top management, especially to ensure the KPIs and projects are met with good human relations skills. Supervisors should be role models and among the drivers of change.

Employees on the other hand expect their Supervisors / Line Leaders to provide direction, guidance and training to them. They also expect their views and grievances to be forwarded to management through the supervisors to protect their interests. The supervisor has to therefore play a tough balancing act in terms of carrying out his responsibilities to protect his subordinates and yet fulfil organizational objectives. Hence a supervisor needs to not only be an all-rounder but also be a versatile leader. The best systems and policies devised by management will therefore be insignificant if supervisors and line leaders do not know their job thoroughly.


  • Supervisors/Executives who need fine tuning, good communication skills and have the potential to perform even better.
  • For staff who need to be updated on best practices and bench marking and be able to lead their teams successfully.
  • Supervisors who are technical specialists and who need to acquire a broader management understanding so as to be able to manage their subordinates better.
  • Staff who are being assigned Supervisory roles and who can perform better at higher levels, with such exposure to current management practices.


  • Understand the competencies of an effective supervisor especially in Leadership and Communication
  • Discover how to handle on-the-job leadership and management problem situations.
  • Apply practical methods in leading teams and improve departmental productivity
  • Equip supervisors to new motivational and “people skills” improvement techniques.
  • Discover coaching and counselling to improve line efficiency and output.
  • Able to lead a diverse working force of permanent and contract workers.
  • Improving management skills and apply Pareto principle in priorities
  • Developing confidence via improving their job knowledge & assertiveness
  • Applying EQ, best practices and self-leadership techniques.


  • Understanding the Job of an Effective Supervisor/Leader.
  1. Taking responsibility and understanding the roles and functions of a supervisor.
  2. Discover the job responsibilities of a supervisor to top management and to subordinates
  3. Using technical skills, people skills and conceptual skills to deliver results.
  4. Planning, delegation and putting priorities to your operational work.
  • Effective Communication Approaches and Techniques
  1. Definition and barriers to effective communication and listening.
  2. How to give work assignments to subordinates.
  3. How to give and receive feedback from stakeholders.
  4. How to use Horenso techniques in communication
  5. Initiating discussion with your bosses and using psychology and assertiveness.
  • Managing Priorities and the Need to Change to new expectations
  1. Making changes and effective acceptance of changes using W.I.I.F.M.
  2. How to prioritize time management using 80:20 rule (Pareto Principle)
  3. Using a sustainable and organized GOALS and Checklist
  4. How change will lead to greater security and productivity
  • The Fundamentals of Managing People & Leading Effective Teams.
  1. Why managing diverse people effectively is critical in the success of any organization.
  2. How do diverse people want to be managed culturally?
  3. Essentials of management in this “global village” of competitiveness
  4. Generational diversity and leading effective teams with personal touch.
  • Applying Coaching and Counselling and Improving Management Skills
  1. Management leadership, including Best Practices of GE (USA)
  2. “Situational leadership” styles and its use in different situations.
  3. Leadership by example & being good role models when coaching and counselling
  4. Good values of integrity, timeliness, delegation and “solutions oriented.”


  • Self-Leadership, Motivation and Stress Management.
  1. The concepts and “practicality “of self-leadership, goals and learning.
  2. Abraham Maslow’s Hierarchy of Needs and Wants
  3. Boosting productivity by eliminating poor performance.
  4. Handling emotions and stress management, to improve performance.


The methodology used will be a combination of lectures, personal reflection exercises, games, case studies, assessment forms and group work. Personal reflection exercises will be used to enable participants to get to know themselves in relation to preferred management and leadership styles. Case studies and group work will be used for participants to identify, analyse and interpret situations as a form of experimental learning, and to learn and benefit from each other’s experiences.

DURATION: Two days